Shipping policy

Shipping Policy

At Kagaz, we carefully pack every poster to help ensure it reaches you safely.

1. Order Processing

Orders are generally processed and dispatched after successful order confirmation and payment.

Processing times may vary depending on order volume, product availability, and other circumstances.

2. Delivery Time

Once dispatched, your order will be handed over to our delivery partner.

Estimated delivery times may vary depending on your location and courier service. Delays may occur due to weather, holidays, incorrect address details, or circumstances beyond our control.

3. Shipping Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

Kagaz is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

4. Tracking

Where tracking is available, tracking details will be provided to the customer after the order has been dispatched.

5. Damaged Packages

If your package appears damaged upon delivery, please record a continuous video while opening the package.

The unboxing video should clearly show the package and its condition before and during opening.

If the poster is damaged, contact us within 24 hours of delivery and provide the unboxing video along with clear photographs of the damage.

6. Lost or Delayed Orders

If your order is significantly delayed or appears to be lost during transit, please contact us. We will work with the delivery partner to investigate the shipment.

7. Delivery Attempts

Customers should be available to receive their order or follow the courier's instructions for another delivery attempt. Additional charges caused by repeated failed deliveries or incorrect address information may be the customer's responsibility.