Return & Refund Policy

At Kagaz, we take great care to pack every poster securely before shipping.

Damaged Products

We accept returns and provide a replacement/refund only if the poster is damaged or defective when delivered.

To claim a replacement or refund:

• You must record a continuous video while opening the package.

• The video should clearly show the package and its condition before and during opening.

• The damage must be clearly visible in the opening video.

• Contact us with the unboxing video and clear photos of the damaged product within 24 hours of delivery.

• Claims without a proper unboxing video may not be accepted.

Refund / Replacement

After reviewing the unboxing video and photos, Kagaz will determine whether the damage qualifies for a replacement or refund.

If approved, we may offer:

• A replacement poster, or

• A full refund, depending on availability and circumstances.

Important

We do not accept returns for change of mind, incorrect size selection, or personal preference. Products must be returned in their original condition when a return is requested.

For any damage-related issue, please contact us as soon as possible after delivery.